Privacy policy

Privacy Policy

Welcome to Fehaa. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website or make a purchase.

Information We Collect

When you visit or place an order on our website, we may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order and purchase history

  • Payment information (processed securely through our payment providers)

  • IP address, browser type, and device information

  • Website usage data collected through cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate regarding your orders and customer support requests

  • Improve our website, products, and services

  • Send order confirmations, shipping updates, and important notifications

  • Detect and prevent fraudulent activity

  • Comply with legal and regulatory obligations

  • Send promotional emails or SMS messages only where permitted by law or with your consent

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance our services.

You can disable cookies through your browser settings; however, some website features may not function properly.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted third-party service providers who help us operate our business, including:

  • Payment gateways

  • Shipping and courier partners

  • Website hosting and Shopify services

  • Analytics and marketing service providers

  • Legal authorities when required by applicable law

These providers are required to protect your information and use it only for the services they provide.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure. While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Withdraw consent for marketing communications

  • Request information about how your data is used

To exercise these rights, please contact our customer support team.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through the contact information provided on Fehaa.com.