Refund & Return Policy

At Fehaa, customer satisfaction is our priority. Please read our policy carefully before placing an order.

Returns

We accept returns only if:

• You receive a damaged or defective product.

• You receive the wrong item.

• The item delivered is incomplete.

To request a return, please contact us within 48 hours of receiving your order with your order number and clear photos of the product.

The item must be:

• Unused and unworn

• In its original packaging

• With all tags and accessories intact

Non-Returnable Items

Returns or exchanges are not accepted for:

• Change of mind

• Incorrect size selected by the customer

• Slight color variations due to lighting or screen settings

• Sale, discounted, or promotional items (unless damaged or incorrect)

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7–10 business days using the original payment method where applicable. For Cash on Delivery orders, refunds may be issued through bank transfer after verification.

Exchanges

Eligible items may be exchanged for the same product (subject to availability) if they are damaged, defective, or incorrectly delivered.

Shipping Costs

If the return is due to our mistake (wrong, damaged, or defective item), Fehaa will bear the return shipping cost.

If the return request is not due to our error, the customer will be responsible for any shipping charges.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team with your order number, and we will be happy to assist you.