Shipping Policy

Effective Date: July 7, 2026

Thank you for shopping with Fehaa. We are committed to delivering your orders safely and on time. Please read our Shipping Policy before placing your order.

Order Processing

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During sales, new launches, or festive seasons, processing times may be slightly longer.

Delivery Time

Estimated delivery times are:

• Pakistan: 3–7 business days

• International Orders (where available): 7–15 business days

Please note that delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, customs clearance, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any promotional free shipping offers will be clearly mentioned on our website.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS (where available), allowing you to track your shipment.

Delivery Information

Please ensure that your shipping address and contact details are accurate when placing your order.

Fehaa is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Failed Delivery Attempts

If a delivery cannot be completed because the customer is unavailable or the address provided is incorrect, the courier may attempt redelivery or return the package to us.

Additional shipping charges may apply for reshipping returned orders.

International Shipping

International customers are responsible for any customs duties, import taxes, or other charges imposed by their country's customs authorities. These fees are not included in the product or shipping price unless otherwise stated.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date. We will work with the courier to investigate and resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, order status, or delivery, please contact our customer support team through the contact information available on Fehaa.com.